Teleperformance, the global leader in digital integrated business services, is set to deliver on growth targets for its Philippine business as the company focuses on driving essential support to the digital transformation of both domestic and global markets.
The Teleperformance Philippines leadership team, coming from the 21 business sites in Luzon, Visayas, and Mindanao, gathered in a four-day virtual conference aptly called “Lead Our Ship”. The annual event, using a virtual platform for this year, aimed to strengthen leadership pillars in order to effectively roll out the company’s latest technological solutions, analytics, automation, and process improvement innovations for all industries being challenged by disruptive digital transformation.
The Teleperformance summit came in the midst of a global crisis, which has resulted in unprecedented situations for all organizations big and small. During these uncertainties, Teleperformance’s expertise in enabling safe and efficient digital journeys for clients has been leveraged to create the same quality experience for its own employees, as demonstrated by the successful roll-out of the game-changing TP Cloud Campus and the Work-at-Home (WAH) solutions.
“I don’t think I’ll ever get done saying thank you for the work that was done in response to COVID-19,” said Teleperformance Philippines Chief Operations Officer Mike Lytle as he recounted the first couple of months of the global pandemic and shared the results of the fruitful collaborations.
Lytle headlines the summit and, together with Teleperformance English World CEO Jeff Balagna, launched the company’s latest battle-cry to re-imagine a better normal for all. The points were expounded on by a roster of featured resource speakers — leaders from Teleperformance Group, as well as experts from inter-disciplinary pillars of leadership and management such as former Philippine Basketball Association Coach Chot Reyes, former UP Chancellor Dr. Mike Tan, and Liter of Light head Illac Diaz.
Moreover, the Teleperformance conference covered the well-rounded concept of leadership that enables, grows, and keeps their teams resilient in the midst of crisis. At the end of the summit, the delegates affirmed their personal commitment to move as One TP, remaining agile and sharp through continuous learning and improvement, and to be the clients’ digital transformation partners for end-to-end service re-design and customer issue resolution.
“We move forward through cross-team collaboration and team-based problem-solving. We have to work as one to be able to deliver the solutions of tomorrow,” Mike Lytle said.
To learn more about Teleperformance Philippines, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at facebook.com/teleperformance.philippines.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group’s 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, please visit the Teleperformance website at teleperformance.ph.