Teleperformance Philippines recently launched a new learning platform to hone the talent and knowledge of its professional teams who are helping to drive the digital transformation journeys for both domestic and global clients.
The Teleperformance Automation Academy is an expert-facilitated mentorship program for learning, incubating, developing, and deploying Robotic Process Automation (RPA) solutions.
These RPA solutions are software bots that automate repetitive, high-volume tasks by using a combination of automation, computer vision, and machine learning.
The academy’s participants are people recognized and nominated by their line leaders for their experience in project management and client-program relations. These can include account team leaders, project managers, and members of client-facing teams.
Scholars of the Automation Academy are enrolled in a three-month program that enables them to conceptualize, develop, and implement bots with the help of TP’s global in-house experts, tools, and technologies.
As part of the TAP digital transformation framework, the Automation Academy aims to make digital transformation and integration for people and businesses simpler, faster, and safer for organizations so they can better adapt to the on-demand needs of disruptive situations, as well as fast-changing market conditions.
“Having experienced and professional teams capable of ideation for improved efficiencies, as well as boosting performance and results would further deepen our conversations with clients as we guide them through a seamless digital transformation journey,” says Teleperformance Philippines Chief Operating Officer Mike Lytle.
“We are proud of this innovative Automation Academy program led by Vice President of Automation Ravi Bhatia. This is an important part of our Technology, Analytics, Process Excellence (TAP) transformation framework we are rolling out to across the organization, and we look forward to the meaningful impact that its scholars will have for our clients,” Lytle said.
To learn more about Teleperformance Philippines, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at facebook.com/teleperformance.philippines.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group’s 330,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cavite, Cebu, Cagayan de Oro and Davao.
From 2012 to 2019, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, please visit the Teleperformance website at teleperformance.ph.