Celebrating 25 years of growth and leadership in the country, Teleperformance Philippines recently earned a re-certification as Great Place to Work® for the fourth year in a row. It is the first and only company in the country to have accomplished this feat.
The Trust Index® Survey had the highest participation rate ever in Teleperformance Philippines’ 45,000 workforce coming from its 22 business sites located across Luzon, Visayas, and Mindanao.
Among those programs is the company’s vibrant Diversity and Inclusion program championed by the executive leadership who actively drive a culture of respect and acceptance. Advocacy is promoted through institutionalized policies such as the Equal Employment Opportunity Policy, Anti-Sexual Harassment Policy, Diversity and Inclusion Policy, and HIV in the Workplace Policy. Learning and Development is another Teleperformance strength, as it offers its online learning platform called myTP Learning to all employees.
In addition to the comprehensive Great Place to Work® certification process, Teleperformance operations in the Philippines are regularly visited and reviewed by third parties including independent industry analysts. These reviews include in-depth management and client interviews, physical site and facilities tours, operations inspections and employee focus groups among other activities. The findings are frequently cited in industry best practices awards, ratings and studies conducted by business analysts.
The company’s various initiatives are implemented across their business sites nationwide, the most recent being the roll-out of the TPVac vaccination program, in support of the country’s fight against the COVID-19 pandemic and aiming to protect Teleperformance employees and the communities where it operates.
Teleperformance Philippines has stood resilient and committed through all the challenges of the global pandemic. The company has provided essential support for both local and global organizations and has kept them connected with their customers through various platforms. One of these is the game-changing Teleperformance Cloud Campus – an innovative solution for enabling the ‘new normal’ work-at-home (WAH) environment. Amidst an unprecedented global crisis, Teleperformance was able to launch Cloud Campus hubs in its sites in Aura, Taguig City and in Fairview, Quezon City to serve as the operational command center of virtual teams. Moreover, Teleperformance opened its 22nd site in Molino, Cavite in October 2020, continuing to generate jobs for more Filipinos.
The Teleperformance Group recently announced the Great Place to Work® certification of subsidiaries in 60 countries, including the Philippines, for 2021. This means that over 90% of Teleperformance employees worldwide now work for a Great Place to Work® company.
The announcement was made by Teleperformance Founder, Chairman and Chief Executive Officer Daniel Julien who noted that “to have more than 90% of Teleperformance employees, all around the world, working in a subsidiary certified with the Great Place to Work® label is a testimony to Teleperformance’ Passion for People commitment.”
Teleperformance Philippines Chief Operations Officer Joey Marquez underlined the significance of this achievement: “The Teleperformance journey in the Philippines has always been a strong commitment to Filipinos across the nation, for the last 25 years. This certification is a testament to the hard work and dedication of all our team members who work tirelessly to truly create a Great Place to Work® for All”
On its 25th year, Teleperformance Philippines celebrates its four-peat Great Place to Work® certification and looks forward to helping re-energize the industry and country’s growth, being able to advance the position of the country as a safe, secure place for customers, as well as ensuring that they provide a safe place for people to work.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group’s 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph
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