Acer gives free Door to door Repair Service Nationwide

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Acer is already a reliable and trusted IT company worldwide when it comes to manufacturing quality devices from computers to smartphones and projectors. Today, it also strives to become synonymous to going the extra mile when it comes to providing service.

Acer introduced its free door-to-door customer service program touted as the only one of its kind in the Philippines. According to Dio Vasquez, Operations Director, Acer Philippines, Inc., the program allows customers to simply call the Acer Customer Service Hotline if and when they experience problems with their Acer device. “Once you call, a contact center agent will answer and diagnose initially over the phone any problem you may have with your device.”

“These are all qualified technical support agents, all trained to handle technical problems over the phone. In time, we will increase the number of agents depending on the number of repair requests we receive,” he explained.

Vasquez said that if the problem cannot be solved over the phone, a ticket number will be created and issued by the Tech Support Team to the client, and that’s where the door-to-door service begins.

Once the ticket is created, Acer’s courier partner will be alerted with the ticket number and the device will be scheduled for pickup. “The customer has the option to have the device picked up at home or place of work on the date and time he prefers. After the courier representative determines that all items in his checklist in picking up the device are cleared, the device will then be brought to the Acer Service Center in Paco, Manila.”

When repairs are done, client will be informed that the device is ready for delivery. If client will be unavailable to receive the unit on the date and time advised, an authorization letter must be presented by those who will receive the unit on client’s behalf. “That is why the client is informed in advance that the unit is ready. It is best that an authorization letter should be left to those who will receive the unit in case the client will be suddenly unavailable,” Vasquez added.

Clients themselves will also have the luxury of checking the status of their device for repair through https://mobilesupport.acer.com.ph, whether it is still in transit or already at the service center. As for turnaround time for repairs, Vasquez said it depends on the problem of the device or availability of spare parts but fittingly, the problem should be resolved within five (5) days and client advised whether the device can still be fixed or not.

The service is free, says Vasquez, as long as the device is still under warranty. However, since the program is still new, only notebooks with Intel Core i3 to Core i7 configurations can avail of the service. “We’ll check later if we can also provide it to entry-level laptops since they’re too many. We will prioritize first those who paid premium to avail of this service,” he added.

For those outside of Metro Manila or area that can’t be reached due to certain circumstances, they will be advised to look for the nearest service provider partner of Acer. “As a backup, Acer has its network of service providers who can cater to walk-in clients. They can find out if their area is covered by calling (02) 555-2300 and 1800-1888-7037 (toll-free) for those residing outside Metro Manila”

Vasquez bared that Acer will not stop here. He hinted that the next phase, most likely next year, may already include Acer devices that are out of warranty and diagnosis can be done via a downloadable app. “Customer, through an app, can already identify and report potential problems and send this to the contact center, who will then call them.

As more people are getting mobile and life is really fast paced, people will have no more time to go to a service center to have their device repaired. This is why Acer will continue to enhance the capabilities of its contact center to provide excellent service consistently. “Acer invested heavily on this proprietary contact center support system because excellent service is what customers want and truly deserve, nothing less,” concludes Vasquez.

For more about Acer Philippines’ door-to-door service, go towww.acer.com.ph, follow Acer via Twitter (twitter.com/acerphils) orwww.Facebook.com/AcerPH.

Samsung reinforces its leadership in technology and innovation through “The Power of Samsung” expo

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Samsung Electronics Philippines Corp. (SEPCO) showcased its full range of innovative products and technologies across different business units in a company-wide expo titled “The Power of Samsung,” held at Shangri-La at The Fort last August 17.

 

Samsung continues to lead in terms of technology and innovation through its cutting-edge products for mobile technology, home entertainment, digital appliances, and enterprise business technology. All of which were presented to Samsung’s partners, dealers, and stakeholders in “The Power of Samsung” expo.

 

“Our innovative spirit continues to push the boundaries of technology to create new possibilities for consumers,” said Kevin Lee, SEPCO President and CEO. “This one-of-a-kind event celebrates Samsung’s commitment in developing the latest in technology and offering top quality products that consumers and businesses can trust.”

 

The latest in Samsung’s wide range of products were highlighted in the exhibit, including the recently launched Samsung Note 7, Curved SUHD TV, ATMOS Soundbar, Twin Cooling Refrigerator, AddWash, 8-Pole Inverter, and Curved Monitor.

 

Through these products, Samsung realizes the potential of the fast- and ever-growing market for new technologies that are aimed at improving the quality of life of consumers.

 

“As a global leader in technology and innovation, Samsung is proud and humbled to have the power to set the future in motion. The power of Samsung lies in making innovation accessible for all through a variety of products that are known for reliable quality, distinctive design, and using the latest technology,” said Chad Sotelo, SEPCO Marketing Director.

Intel Showcases New Technology – Enabled Experiences

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Intel Philippines unveiled a series of new devices and technologies that will transform the way technology is consumed in the Philippines and deliver a new technology-enabled experience.

Innovation showcased in the Philippines for the first time include the 6th Generation Intel Core processors that power a broad range of computing form factors, as well as the Intel Curie module which provides real-time sensor data and will enable consumers to experience technology like never before.

Technology adoption within the local community is rising, with over 46% of the population now connected online. At Intel, we are proud to be at the heart of this increasingly connected society as we help create new possibilities and innovations to empower Filipinos in realizing their potential and capabilities through our technology.

Intel’s best processor ever – The rapid growth in technology adoption continues to drive demand for better performing, more efficient devices that help users do more. As the nature of technology shifts to adopt to the needs of consumers Intel’s efforts bring to life even more experiences for its users.

The 6th generation intel core processor, Intel’s best processor ever, deliver enhanced performance and new immersive experiences at the lowest power levels ever. These enhancements include a new quad cor intel Core 15 processor that offers up to 60 percent improved mobile multitasking.

The 6th generation Intel Core processors also enable amazing experiences for the user. Devices can now utilize WiGig and intel WiDi features for wireless display freedom, Intel RealSense Technology and Windows Hello for password-free log-ins, and the integration of intel RealSense and Cortana for more immersive interactions with virtual assistants. More tha ever, these experiences will redefine technology consumption and creation in the years to come.

Hitachi to host “Hitachi Social Innovation Forum in the Philippines

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Hitachi Asia Ltd., a subsidiary of Hitachi, Ltd (TSE:6501, “Hitachi”), announced that it is hosting a “Hitachi Social Innovation Forum in Philippines Last February 12, 2016 at New World Makati Hotel. The aim of the forum is to discuss the need for sustainable to address the challenges facing the Philippines and the region.

Mr. Arnel Paciano Casanova, President and Chief Executive Officer of the Philippines Bases Conversion and Development Authority (BCDA), will grace the event as guest of honor.

Through hosted exhibition and business seminar, the forum will showcase a broad range of solutions in Hitachi’s “Social Innovation Business”, which combines infrastructure and advanced information technologies. Customers, business partners, and major stakeholders in the Philippines will be able to have a better understanding of Hitachi’s key business fields such as information and telecommunication systems, power systems, healthcare, and transportation.

The Social Innovation Forum will provide an opportunity to discuss technological answers to various issues particularly in the Philippines. The keynote speaker will be Mr. Hiroaki Nakanishi, Chairman & CEO of Hitachi will explore global mega trends that requires Social Innovation and how Hitachi’s expertise can drive these opportunities.

Delegates will also be hear from Hitachi speakers Mr. Mitsuhiko Shimizu, General Manager of Hitachi Asia Ltd. Philippine Branch, Mr. Alistair Dormer, Global CEO of Hitachi – Rain and Chairman of Hitachi Rail Europe, and Mr. Alireza Aram, Senior Vice President of Energy Solutions Company. They will share their views on the Philippines market growth and upcoming challenges, and introduce some of Hitachi’s solutions to meet the market needs of urbanization from the view of Energy Management, Urban City Development, and Public Transportation supported by Information Communication Technologies.

This is the third Hitachi Social Innovation Forum to be held in Southeast Asia (SEA), following successful event in Singapore in 2014 and Myanmar in 2015. Hitachi is placing increasing emphasis on SEA as it aims to increase its overseas sales ratio from 45% in FY2013 to over 50% in FY2015 under its “2015 Mid-term Management Plan”. Asia is one of the most important market for the Hitachi Group, and the Company is aiming to increase its revenue in Asia(excluding China) from 989.9 billion yen in FY 2013 to 1,100.0 billion yen in FY2015. To further expand its Social Innovation Business in this region, Hitachi is planning a series of upcoming Social Innovation Forums in other Sea countries in FY2016.

Mr. Ichiro lino, Chief Executive for Asia Pacific, Hitachi, LTd. said, “Throughout our long history in Asia, Hitachi has been working closely with various countries to support the region’s long-term development.For the Philippines, this began 86 years ago when we supplied hydro turbines to Davao. We are very excited to see the country’s rapid economic growth particularly in recent years, driven by strong government support. Through the Social Hitachi Innovation Forum held in the Philippines, we hope to showcase successful examples of Hitachi’s Social Innovation Business and how these can contribute to the Philippines and this region.”

Hitachi aspires to drive Innovation together with all of its stakeholders in ways that make positive contributions to society and seeks to inspire a world that provides safely, comfort and convenience to people throughout the planet, as well as for future generations.

Keep your eyes glued to the world with Crizal Eyezen: Keeping your eyes protected while you remain connected

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In this day and age of internet, it’s a must for people to keep their eyes glued to the world using their digital devices — be it a smartphone, gadget or tablet. It is a fact that being digitally connected has become a lifestyle. However, being online 24/7 can strain and, even, damage your eyes. With the constant exposure to blue light emitted from digital devices, your eyes need protection.

Multi-screening

With the abundance of digital devices, people are now engaging in a digital behavior called “multi-screening”. It is a behavior where an individual uses multiple digital screens simultaneously, on average four (4) different devices are used—either for work, education, socializing or leisure.

A typical multi-screen user spends 7 hours and 24 minutes of screen media per day. Of that time, 34% is spent on smartphones; 33% on TV; 23% on laptops; and 10% on tablets. This longer time in front of bright digital screens and versatility between devices are challenges for the human eye, and many people are describing specific symptoms linked to their new behavior.

With this in mind, Essilor, the global leader in ophthalmic lenses, introduces Crizal Eyezen, a new range of lenses designed to keep your eyes protected while staying connected to the digital world.

Crizal Eyezen™ lenses are designed to replace ordinary prescription lenses or to assist occasionally the ones who usually do not need glasses, when viewing their digital devices. They exist in three (3) different optimizations according to the type of screen most used and the age of the patient. It features three revolutionary technologies—Eyezen Focus, Light Scan™ and W.A.V.E Technology that work in sync to relax the eyes from all digital stress and protect against harmful blue light.

Eyezen Focus Technology helps relieve the eye’s focus when using digital devices and reduces eye strain in ultra-near distances or for reading small characters by giving an extra power in the lower portion of the ophthalmic lens.

Light Scan™ Technology is a unique light filtering technology which protects eyes from the harmful blue-violet light emitted by digital screens. W.A.V.E Technology, on the other hand, eliminates lens distortion for sharper, clearer vision at every distance and better vision even in low light.

“Crizal Eyezen enhances the digitally connected lifestyle of the millennial generation” says Essilor Philippines general manager Dr. Emelita Roleda. “While ordinary glasses help you see the world, Eyezen enhance the way you live in it. With clearer, sharper vision, you can connect to the digital world better, while getting protection for your eyes at the same time.”

Crizal Eyezen is just one of the many technological innovations of Essilor. As technology continues to advance, people’s visual needs will change at the same time. Essilor makes sure that people’s visual needs are always complemented through its constant technological innovations, innovations that aim for people to see the world better.

Crizal Eyezen lenses are available in clear and Crizal Transitions at leading optical shops nationwide. For more information, visit the Crizal Eyezen Facebook page, www.facebook.com/crizaleyezenph.