Intelenet® Global Services expands operations in the Philippines

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Intelenet® Global Services, a leading business process service provider backed by Blackstone, launched its newest facility in Manila, Philippines to consolidate its presence and support its growth in the region. The new facility is expected to double its employee count as compared to the existing numbers.

The facility located in the south-east of Metro Manila in Taguig, will provide a world class platform to the growing Intelenet® Global Services team, replete with state-of-the-art technology, next generation business process solutions and global best practices to draw from. The expansion will enable Intelenet® Global Services to increase its seating capacity by 100% from the existing capacity.The new facility will further serve to amplify Intelenet’s service delivery across geographies and will continue to offer critical services & processes in the BPM cycle to all its clients across the BFSI, Travel & Hospitality, Healthcare, Retail & Manufacturing verticals.

“Philippines is a key delivery location for Intelenet Global Services. Our new facility here will serve the growing demand from our clients to get serviced out of this region” said Susir Kumar, Executive Chairman, Intelenet® Global Services. With an established presence across several geographies, we look forward to expanding our global delivery footprint utilizing the talented workforce that Philippines has to offer. This would act as a major catalyst for growth and employment in the competitive and ever expanding global business process services market.”

Intelenet® entered Philippines in 2008 and is one of the leading firms, committed to delivering the best in class service to all its clients through its innovative capabilities and NextGen Tools. It has grown at a CAGR of 47% over the past 7 years. This expansion marks Philippines as a favorable market for business process management services. Intelenet® is playing a pioneering role towards driving this growth by investing in the talented youth of the country.

Backed by Blackstone (A leading global private equity player), Intelenet® Global Services is currently on a high growth trajectory and is looking at expanding globally with the aim being to become a world class BPM provider worldwide.

VXI – Launching of their new logo and brand positioning

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Contact center solutions provider VXI Global Solutions recently opened its flagship facility in Pasay—its seventh in the Philippines—and is looking at opening one or two more by end of this year.

Speaking to the local media during the facility’s grand opening at the Five E-Com Center located at the Mall of Asia Complex in this city, Jared Morrison, Senior Vice President and Country Manager for the Philippines of VXI Global Holdings B.V. Philippines, Inc., said they are already in the market scouting for two more additional locations.

Morrison said among those locations are one at the National Capital Region (NCR) and another provincial site. He mentioned that they’ve already looked at the Next Wave Cities list of the Department of Science and Technology-Information and Communications Technology Office (DOST-ICTO) and the Information Technology and Business Process Association of the Philippines (IBPAP) for possible locations.

“We’ve seen the list and we’ve already sat down with our real estate consultants. Right now, we’re developing strategies on where to locate next,” explains Morrison.

He added that VXI will make the announcement on the new expansion location, whether in the NCR or in the province, by the end of this year and the next one by early next year.

Davao City was mentioned as a possible provincial site again since VXI already has an existing facility there. “Of course Davao is also still possible but we don’t want to compete with ourselves. However, if there’s room for one more there, then we’d love to go to Davao,” he said.

The Pasay site, costing around an estimated Php 185 million to build and will house more than 1,000 employees, is already filled to about 80% of its total capacity and Morrison said they expect to be fully loaded by the end of this year as well.

But what’s even more exciting is the fact that the new facility will provide additional jobs for those interested to work in the Business Process Outsourcing (BPO) industry. Last year, Morrison said VXI paid a total of close to Php 3 billion in salaries and this facility will definitely add up to that total.

“VXI has an excellent service track record with our clients and they are demanding more of our services so we have to develop an excellent talent pool, which we compensate with above-industry standard pay, including other exceptional benefits. People work for us and stay long with us because they see opportunities for career advancement and growth, the chance to lead people. That’s the value that VXI offers in terms of jobs for those who want a career in the BPO industry,” Morrison added.

VXI has more than 21,000 people working around the world with office in the US, China and of course the Philippines. More than 40% of its global employee footprint is based in the Philippines. The company started with only 590 employees in 2003 and grew at an average of 30% per annum, and now has more than 10,000 employees as of June this year working in its facilities in Makati, Ortigas and Quezon City . Last year, VXI grew its headcount in the Philippines by 16% from 2014.

VXI provides call center and ITO services in more than 25 languages for leading global Fortune 500 companies. Its partners rely on a complete range of contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.

For more about VXI, visit www.vxi.com.