Aside from providing exciting career opportunities for Filipinos and career seekers globally, Teleperformance (TP) Philippines also takes pride in championing diversity, equity and inclusion (DE&I) into their core values and company culture.
Recently, the French Chamber of Commerce and Industry in the Philippines (CCIFP) launched its Diversity, Equity and Inclusion Committee at the Teleperformance Vertis North site in Quezon City. The event had honorable representatives from model organizations Make a Difference (MAD) Courses, Humanity and Inclusion Philippines and Teleperformance Philippines who shared their journey in promoting and cultivating diversity, equity and inclusion in their respective organizations.
“For years, diversity and inclusion have made the canvas of the world more vibrant and colorful. The values of diversity involve respect for and acceptance of different cultures. By incorporating different cultures, we can ignite brighter sparks that inspire innovations and excellence in our lives, workplaces, communities, and the world,” shared Marilyn Ventenilla, Senior Director for Communications and Marketing at Teleperformance Philippines and DE&I Chairperson of the French Chamber of Commerce and Industry in the Philippines.
Fostering DE&I in the workplace
During the CCIF event, Ventenilla shared their current stance as one of the leading employers globally. Teleperformance operates in 88 countries with around 440,000 employees, speaking 265 languages and dialects coming from diverse backgrounds and cultures. “That really paints a picture of diversity and the extent of differences that we welcome and respect in our organization,” Ventenilla explained.
The Teleperformance team integrates DE&I in their company DNA by supporting advocacies through various initiatives such as TP Pride, a month-long celebration of Pride displaying the company’s support in recognizing the LGBTQIA+ community, and TP Women, a movement that champions women empowerment and equality in the workplace and beyond. Teleperformance also formed a partnership with Project Inclusion Network (PIN) to promote the potential of persons with disability (PWDs) as productive and capable members of society.
Last month, TP Philippines took part in Pride Month with activities that aimed to both celebrate and show support for the LGBTQIA+ community. They joined Quezon City LGU’s Alab for Love Pride March at the QC Memorial Circle where they were able to mobilize 200 employees to join the march.
Simultaneously, they created their own internal initiatives such as a SOGIE 101 Course through MyTPLearning, a Pride Leaders Forum inspired and empowered by the homegrown LGBTQIA+ leaders at TP Philippines, and a Queerversation executed virtually and on-site during the TP Pride meet up as well as the Senior Leaders’ Declaration of Support for LGBTQIA+ inclusion in the workplace. TP Philippines also donated to Home for the Golden Gays, an organization that provides support and care facilities for elderly LGBTQIA+ people in the country.
A Win for All
Teleperformance Philippines provides career opportunities for thousands globally. They believe that upholding DE&I is essential for attracting top talents and retaining them.
“They become even more creative and strategic in their decision-making because they know that they can express their true selves in the organization. That feeling of acceptance empowers them,” Ventenilla stated. Empowered employees are highly motivated. In turn, this positively impacts the business performance, employee retention and people engagement in company programs, and our relationships with the community. It’s win-win for both the company and their stakeholders.
“We let ourselves be guided by the core values of Teleperformance – Integrity, Respect, Professionalism, Innovation and Commitment,” Ventenilla stated. These core values bring the organization together and help them welcome everybody coming from diverse cultures and environment.
For further information on how Teleperformance Philippines integrate DE&I in the workplace, visit the Teleperformance website at www.teleperformance.ph.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 55,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines has received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. Earlier in the year, the company was also awarded as one of the Philippines Best Workplaces™. This 2022, Teleperformance Philippines celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the progress of the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph