Teleperformance Philippines’ digital recruitment innovation Smart 1Question Interview Bot won a Gold Award at the recently concluded Festival of Media APAC Awards 2020 and a Bronze Stevie at the 2020 Asia-Pacific Stevie Awards.
Receiving a Gold Award in the Best Use of Digital Media: Social Media Category and a Bronze Stevie Award for the Innovative Use of Technology in Human Resources, Teleperformance Philippines’ 1Question Interview Bot leveraged smart technology to make the job application process much easier for Filipino jobseekers.
Job hunting on-ground has proven to be a challenging endeavor, especially in the midst of a pandemic. To help jobseekers start their career in the Information Technology-Business Process Management (IT-BPM) industry safely, Teleperformance took the recruitment process online. Using gamification and AI, the 1Question Interview Bot used one simple question on English proficiency, a basic requirement for a Business Process Outsourcing (BPO) position, to help pre-screen potential applicants.
To promote the platform, Teleperformance transformed the grammar question into a fun social challenge on Facebook. All applicants had to do was click the Facebook post with the question to send a message to Teleperformance’s Facebook messenger, verify their mobile numbers and then answer the 1Question challenge. A correct answer would lead to a slot for a live interview, eliminating the lines and the long waits during pre-screening to make job hunting easier and job hiring faster.
For Teleperformance, this meant verified leads, pre-screened applicants in seconds and an instant applicant database. In just two months of beta testing, TP’s 1Question Interview Bot cut down the recruitment process from several weeks to several hours and helped them exceed their target applicant leads by over 700%.
At a time when unemployment is at a record-high, Teleperformance Philippines’ innovative recruitment platform has proven to be a win-win proposition.
“Even in the midst of this crisis, the IT-BPM industry continues to be one of the country’s most resilient sectors and we offer many exciting job opportunities for Filipino jobseekers. With our people-first culture, our goal was to reach out to as many applicants as we can with a process that was as simple, quick and as stress-free as possible,” shared Jeffrey Johnson, Senior Vice President for Human Capital Resource Management of Teleperformance Philippines.
“At the same time, this also helps us serve our clients as we are able to provide them with the talent they need to support their business, especially during this time of disruption where excellent customer service is more essential than ever,” he added.
To learn more about Teleperformance Philippines, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at facebook.com/teleperformance.philippines.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group’s 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, please visit the Teleperformance website at teleperformance.ph.