Teleperformance Philippines wins at the 2020 Festival of Media APAC Awards and Asia-Pacific Stevie Awards

Teleperformance Philippines’ digital recruitment innovation Smart 1Question Interview Bot won a Gold Award at the recently concluded Festival of Media APAC Awards 2020 and a Bronze Stevie at the 2020 Asia-Pacific Stevie Awards.

Receiving a Gold Award in the Best Use of Digital Media: Social Media Category and a Bronze Stevie Award for the Innovative Use of Technology in Human Resources, Teleperformance Philippines’ 1Question Interview Bot leveraged smart technology to make the job application process much easier for Filipino jobseekers.

Job hunting on-ground has proven to be a challenging endeavor, especially in the midst of a pandemic. To help jobseekers start their career in the Information Technology-Business Process Management (IT-BPM) industry safely, Teleperformance took the recruitment process online. Using gamification and AI, the 1Question Interview Bot used one simple question on English proficiency, a basic requirement for a Business Process Outsourcing (BPO) position, to help pre-screen potential applicants.

To promote the platform, Teleperformance transformed the grammar question into a fun social challenge on Facebook. All applicants had to do was click the Facebook post with the question to send a message to Teleperformance’s Facebook messenger, verify their mobile numbers and then answer the 1Question challenge. A correct answer would lead to a slot for a live interview, eliminating the lines and the long waits during pre-screening to make job hunting easier and job hiring faster.

For Teleperformance, this meant verified leads, pre-screened applicants in seconds and an instant applicant database. In just two months of beta testing, TP’s 1Question Interview Bot cut down the recruitment process from several weeks to several hours and helped them exceed their target applicant leads by over 700%.

At a time when unemployment is at a record-high, Teleperformance Philippines’ innovative recruitment platform has proven to be a win-win proposition.

“Even in the midst of this crisis, the IT-BPM industry continues to be one of the country’s most resilient sectors and we offer many exciting job opportunities for Filipino jobseekers. With our people-first culture, our goal was to reach out to as many applicants as we can with a process that was as simple, quick and as stress-free as possible,” shared Jeffrey Johnson, Senior Vice President for Human Capital Resource Management of Teleperformance Philippines.

“At the same time, this also helps us serve our clients as we are able to provide them with the talent they need to support their business, especially during this time of disruption where excellent customer service is more essential than ever,” he added.

To learn more about Teleperformance Philippines, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at facebook.com/teleperformance.philippines.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.

The Group’s 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

Intelenet® Global Services expands operations in the Philippines

Intelenet® Global Services, a leading business process service provider backed by Blackstone, launched its newest facility in Manila, Philippines to consolidate its presence and support its growth in the region. The new facility is expected to double its employee count as compared to the existing numbers.

The facility located in the south-east of Metro Manila in Taguig, will provide a world class platform to the growing Intelenet® Global Services team, replete with state-of-the-art technology, next generation business process solutions and global best practices to draw from. The expansion will enable Intelenet® Global Services to increase its seating capacity by 100% from the existing capacity.The new facility will further serve to amplify Intelenet’s service delivery across geographies and will continue to offer critical services & processes in the BPM cycle to all its clients across the BFSI, Travel & Hospitality, Healthcare, Retail & Manufacturing verticals.

“Philippines is a key delivery location for Intelenet Global Services. Our new facility here will serve the growing demand from our clients to get serviced out of this region” said Susir Kumar, Executive Chairman, Intelenet® Global Services. With an established presence across several geographies, we look forward to expanding our global delivery footprint utilizing the talented workforce that Philippines has to offer. This would act as a major catalyst for growth and employment in the competitive and ever expanding global business process services market.”

Intelenet® entered Philippines in 2008 and is one of the leading firms, committed to delivering the best in class service to all its clients through its innovative capabilities and NextGen Tools. It has grown at a CAGR of 47% over the past 7 years. This expansion marks Philippines as a favorable market for business process management services. Intelenet® is playing a pioneering role towards driving this growth by investing in the talented youth of the country.

Backed by Blackstone (A leading global private equity player), Intelenet® Global Services is currently on a high growth trajectory and is looking at expanding globally with the aim being to become a world class BPM provider worldwide.

VXI – Launching of their new logo and brand positioning

Contact center solutions provider VXI Global Solutions recently opened its flagship facility in Pasay—its seventh in the Philippines—and is looking at opening one or two more by end of this year.

Speaking to the local media during the facility’s grand opening at the Five E-Com Center located at the Mall of Asia Complex in this city, Jared Morrison, Senior Vice President and Country Manager for the Philippines of VXI Global Holdings B.V. Philippines, Inc., said they are already in the market scouting for two more additional locations.

Morrison said among those locations are one at the National Capital Region (NCR) and another provincial site. He mentioned that they’ve already looked at the Next Wave Cities list of the Department of Science and Technology-Information and Communications Technology Office (DOST-ICTO) and the Information Technology and Business Process Association of the Philippines (IBPAP) for possible locations.

“We’ve seen the list and we’ve already sat down with our real estate consultants. Right now, we’re developing strategies on where to locate next,” explains Morrison.

He added that VXI will make the announcement on the new expansion location, whether in the NCR or in the province, by the end of this year and the next one by early next year.

Davao City was mentioned as a possible provincial site again since VXI already has an existing facility there. “Of course Davao is also still possible but we don’t want to compete with ourselves. However, if there’s room for one more there, then we’d love to go to Davao,” he said.

The Pasay site, costing around an estimated Php 185 million to build and will house more than 1,000 employees, is already filled to about 80% of its total capacity and Morrison said they expect to be fully loaded by the end of this year as well.

But what’s even more exciting is the fact that the new facility will provide additional jobs for those interested to work in the Business Process Outsourcing (BPO) industry. Last year, Morrison said VXI paid a total of close to Php 3 billion in salaries and this facility will definitely add up to that total.

“VXI has an excellent service track record with our clients and they are demanding more of our services so we have to develop an excellent talent pool, which we compensate with above-industry standard pay, including other exceptional benefits. People work for us and stay long with us because they see opportunities for career advancement and growth, the chance to lead people. That’s the value that VXI offers in terms of jobs for those who want a career in the BPO industry,” Morrison added.

VXI has more than 21,000 people working around the world with office in the US, China and of course the Philippines. More than 40% of its global employee footprint is based in the Philippines. The company started with only 590 employees in 2003 and grew at an average of 30% per annum, and now has more than 10,000 employees as of June this year working in its facilities in Makati, Ortigas and Quezon City . Last year, VXI grew its headcount in the Philippines by 16% from 2014.

VXI provides call center and ITO services in more than 25 languages for leading global Fortune 500 companies. Its partners rely on a complete range of contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.

For more about VXI, visit www.vxi.com.