The Advantage of a Human Resource Expert in Recruitment’s Digitized Ecosystem

In recent years, the human resource function in any organization has undergone many changes, from the recruitment processes to employee retention efforts and performance management systems. Most management teams have found and continue to find ways to make human resource acquisition, retention and development more convenient for both the job applicant and employer as seen in some of the latest trends in recruitment such as chatbots, AI, and machine learning which are examples cited by Jake Go, CEO and co-founder of pioneering recruitment firm Springboard Philippines.

Springboard is a company that aims to bridge the gap between the employer and job seeker, to be the launchpad for careers and company growth. The firm is organizer of the upcoming Wake Up Manila, a unique job convention with the purpose of strategically matching the right job candidates and companies.

Recruitment’s screening process alone has significantly improved through technological advances such as automated systems that are starting to imitate Google’s way of tailor fitting ads using a person’s user data to learn that person’s interests and needs. Most also use systems that narrow job candidates by using specific keyword searches that allow HR managers to scan resumes in a matter of seconds. Some of these tools include Entelo and TalentBin, which both use artificial intelligence to search for and pick the best fit among the candidates online. Job portals and job fairs now provide job seekers and companies a more convenient way of interacting through digital platforms.

The advent of social media has also provided some companies a new way of screening their applicants and vice versa. According to a survey by CareerBuilder in 2017, 70% of employers screen their candidates through social media before anything else. As of 2017, LinkedIn already has 500 million users while Facebook has 2.2 billion users. With the Philippines being the world’s “social media capital of the world,” spending an average of 4 hours online according to a survey by Hootsuite this year, a company’s online presence and branding is important to attract the right applicants.

According to the CEO of a software company in the USA, “Savvy candidates will evaluate company brands before applying to or accepting a job, much in the same way they evaluate consumer brands when shopping.” Interviews meanwhile can even be done through phone and video calls, allowing job applicants to be interviewed at the comfort of their own homes. With social media sites like Facebook and Glassdoor, applicants now have access to the company backdoor that allows them to get a glimpse of its environment, culture, and other factors they may be looking for.

Although technology has been beneficial to the recruitment process, Springboard co-founder Jake Go believes that no robot can replace human connection. “This somewhat idealistic view that we apply in our screening process is what made us successful in our work. We connect with every single one of our candidates, every single one of our clients. We treat them as friends, as people, and it worked,” said Mr. Go.

In their recruitment process, they have Human Resource Executives who conduct psychometric exams to determine level of commitment, intelligence, and cognitive ability, along with their long term suitability for the job role. This recruitment process leads to a 30-50% employment hit rate, a number of loyal clients since their first year, and a fast applicant replacement turnaround rate.

Now on their 5th year, Springboard aims to bring together both the employers and job seekers even closer through Wake Up Manila job convention. Happening on July 6 to 7, 2018 at the SMX Convention Center in Pasay City, Wake Up Manila will allow companies to “find the one” through engaging and fun interactions with job seekers to bring back that human connection amidst this digital world we live in.
For companies in search of new members, Springboard is inviting you to join them at this exciting job fair that give you the chance to bring you closer to the people that will help your company grow even further.

For inquiries about Wake Up Manila Job Convention, email jake@springboardph.com or tristan@springboardph.com.

VXI – Launching of their new logo and brand positioning

Contact center solutions provider VXI Global Solutions recently opened its flagship facility in Pasay—its seventh in the Philippines—and is looking at opening one or two more by end of this year.

Speaking to the local media during the facility’s grand opening at the Five E-Com Center located at the Mall of Asia Complex in this city, Jared Morrison, Senior Vice President and Country Manager for the Philippines of VXI Global Holdings B.V. Philippines, Inc., said they are already in the market scouting for two more additional locations.

Morrison said among those locations are one at the National Capital Region (NCR) and another provincial site. He mentioned that they’ve already looked at the Next Wave Cities list of the Department of Science and Technology-Information and Communications Technology Office (DOST-ICTO) and the Information Technology and Business Process Association of the Philippines (IBPAP) for possible locations.

“We’ve seen the list and we’ve already sat down with our real estate consultants. Right now, we’re developing strategies on where to locate next,” explains Morrison.

He added that VXI will make the announcement on the new expansion location, whether in the NCR or in the province, by the end of this year and the next one by early next year.

Davao City was mentioned as a possible provincial site again since VXI already has an existing facility there. “Of course Davao is also still possible but we don’t want to compete with ourselves. However, if there’s room for one more there, then we’d love to go to Davao,” he said.

The Pasay site, costing around an estimated Php 185 million to build and will house more than 1,000 employees, is already filled to about 80% of its total capacity and Morrison said they expect to be fully loaded by the end of this year as well.

But what’s even more exciting is the fact that the new facility will provide additional jobs for those interested to work in the Business Process Outsourcing (BPO) industry. Last year, Morrison said VXI paid a total of close to Php 3 billion in salaries and this facility will definitely add up to that total.

“VXI has an excellent service track record with our clients and they are demanding more of our services so we have to develop an excellent talent pool, which we compensate with above-industry standard pay, including other exceptional benefits. People work for us and stay long with us because they see opportunities for career advancement and growth, the chance to lead people. That’s the value that VXI offers in terms of jobs for those who want a career in the BPO industry,” Morrison added.

VXI has more than 21,000 people working around the world with office in the US, China and of course the Philippines. More than 40% of its global employee footprint is based in the Philippines. The company started with only 590 employees in 2003 and grew at an average of 30% per annum, and now has more than 10,000 employees as of June this year working in its facilities in Makati, Ortigas and Quezon City . Last year, VXI grew its headcount in the Philippines by 16% from 2014.

VXI provides call center and ITO services in more than 25 languages for leading global Fortune 500 companies. Its partners rely on a complete range of contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.

For more about VXI, visit www.vxi.com.